Terms & Conditions 

At The Cat Stylist we aim to provide your cat(s) with a pleasant and rewarding grooming experience.

Deposit:

We require a $20 non refundable deposit on all bookings to secure your appointment. Payment can be made with Credit Card or Direct Deposit at the time of booking. Bookings that have not had a deposit paid 48 hours prior to their scheduled appointment may be offered to another client.

Cancellations:

48 hours is need to re-schedule your appointment and avoid any fees. Last minute cancellations or continual re-scheduling will forfeit any deposit or payment. You may reserve future appointments by credit card payment for a full groom fee. We understand there are emergency situations and will work with you, but not on a continued basis.​

No-shows:

Appointments are automatically canceled and considered a No Show after 15mins past booking time. Anyone who doesn't show up to their appointment without notification may be banned from booking with The Cat Stylist in future. Fees to reschedule after a No-Show will apply.

Late Arrivals:

Please note that arriving late for an appointment could mean that we are unable to provide the full service you are booked in for as there is an allocated time for each service. Please be respectful of our time as we are a by-appointment business, and another client could have taken your appointment.

Late Pick-Ups

Please be on time to pick-up your cat(s). Any cats picked up after the allocated pick up time will incur a $5 per 15 minute fee in addition to any grooming fees.

Kitten Under 8 Months:

We offer a Kitten Groom at a discount rate to all kittens under the age of 8 months to encourage owners to have their kittens groomed regularly during the crucial learning stage of a young kittens life so they love their pampering with us both now and in the future.  This discount price is only valid if grooming session are no longer than 6 weeks apart and kittens do not have matting, fleas, aggression etc. If any of these occur, kittens will be charged adult price regardless of age.

Matting: 

The Cat Stylist will no longer accept cats with significant matting or pelting. Removing mats can be painful for your cat and puts your cat and your groomer at a far greater risk of injury. If your cat attends an appointment and is deemed to be matted or pelted, service will be refused and the deposit forfeited. We recommend all mat removal be performed by your vet under sedation. 

Prevention is the best defence against matting by maintaining regular grooming at home and scheduling regular grooming appointments with The Cat Stylist. Extra fees apply for any matts or knots removed. This fee starts at $40 and will depend on severity of the matting. 

The Cat Stylist does not wish to cause serious or undue stress to your cat and will not continually de-matt your cat for you. If your cat returns a second time with severe matting due to owners neglect. Eg; not grooming at home, missing appointments, etc, the grooming fee will double in cost or we may refuse to groom your cat. 

Aggressive or Dangerous Cats:

We can not take aggressive cats in our salon. If your cat has show aggression previously during grooming we suggest contacting your veterinarian for grooming. 

The Cat Stylist reserves the right to refuse/stop services for such cat(s) at any time before or during the grooming process and charge a Handling Fee in addition to the regular grooming fee. If your cat should bite, you agree to be responsible for any and all related medical bills, recovery costs, loss of income and equipment damage.

Health or Medical Problems, Senior Cats:

Grooming procedures can sometimes be stressful, especially for a senior cat or cat with health problems, and can expose hidden medical problems or aggravate a current one during or after the groom. Because senior cats and cats with health problems have a greater chance of injury, these cats will be groomed for cleanliness and comfort, in styles that will not add to their stress. You agree to notify The Cat Stylist of any signs of injury or possible illness before any check-in for services as soon as the condition appears. In the best interest of your cat this agreement will give The Cat Stylist permission to obtain immediate veterinarian treatment should it be deemed necessary. We will do our best to contact you first, and then take your cat to your authorized veterinarian or to the nearest veterinarian that is available. It is agreed that all expenses for veterinarian care will be covered by the cat's owner upon reading and agreeing to this agreement. The Cat Stylist reserves the right to cancel services where a cat with a potentially infectious condition exists.

Parasites:

The Cat Stylist strives to be a flea free salon. If fleas are found during the grooming process, your cat will be treated with Capstar or an alternative natural product. A $30 fee applies in addition to the regular grooming fee. The Capstar pill will kill the fleas on your cat as well as keeping our facility flea-free. Ticks found will be removed and grooming may cease at whatever stage it is at.

Vaccinations:

We highly recommend that all kittens have completed their second round of vaccinations and adult cats to be up to date with their vaccinations as per your vet’s recommendations before they can be groomed at The Cat Stylist. This is not mandatory but highly recommended. 

Accidents:

There is always the possibility an accident could occur. Grooming equipment is sharp. Even though The Cat Stylist uses extreme caution and care in all situations, possible problems could occur including cuts, nicks, scratches, quicking of nails etc. Every effort will be made to ensure your cat is groomed as safely as possible. Often cats behave much better when the owner is absent. For this reason we do not allow owners to stay during the grooming process. 

Media Release:

We may use images (photographs and/or videos) of your cat/s on our social media platforms and/or as part of our email marketing campaigns. By signing this form I consent to images of my cat (photographs and/or videos) being used for these purposes and hereby waive any right to inspect or approve the finished photographs or electronic matter that may be used in conjunction with them now or in the future. I also waive any right to royalties or other compensation arising from or related to the use of the image.