Frequently Asked Questions

What are your opening hours?

As we are a strictly by-appointment business. Our operating times change depending on our schedule. Typically we are open 9am-4pm Wednesday to Saturday.  

How can i make a booking?

You have a few options; You can book online here, or you can contact us here or by calling 02 72261851 

How long will it take for you to groom my cat?

 

We strive to make every cat as comfortable as possible so grooming appointments can vary in time depending on each individual cat. We typically allow 2.5 hours per appointment time as this allows us to give nervous or timid cats a break in between grooming if needed.

 

We have pre-set drop off and pick up times to minimise any distractions during the grooming process.

Our drop off times are 9am and 1pm. And our pick up times are 11.30am and 3.30pm.

Of course if we finish your cat before the pre-set pick up time we will contact you.

How should i bring my cat to the salon?

 

We require cats to be contained in a carry crate. Please have a crate for each cat you bring in as some cats can behave unexpectedly towards each other after a groom as they can look and smell different. 

How often should my cat be groomed?

 

Most cats need to be professionally groomed every 6 weeks or less but this will vary with each each individual cat. After the first appointment The Cat Stylist  will recommend a grooming schedule that would be best for your cat.

What are the benefits to having my cat professionally groomed?

 

The main benefit is having a happier, healthier cat that does not suffer from any of the painful and potentially life-threatening problems. In addition, you will benefit as regular grooming cuts down on shedding, eliminates hairballs, reduces allergy problems, and helps promote a cleaner environment as well as a cleaner cat.  And the best part is, you don’t have to do any of the grooming yourself!  Leave that up to us! 

Do cats like getting a bath?

 

Contrary to popular belief, most cats do not mind being bathed. In fact, many are very calm during the bathing process and seem to find it relaxing.  We use special techniques to introduce a cat to the bathing process each time, until we can see that they are used to it.  We know from experience that cat owners report they have a very happy cat after it returns home from a day at the spa. 

How do you dry the cats?

 

We use the Catty Shack Vac patented drying system designed specifically for cats.  In fact, we are the only grooming salon in New South Whales that uses the Catty Shack Vac, which means we can offer the most efficient drying process and produce the highest quality groom in the end.  

Will you sedate my cat?

 

We do not sedate cats.  In reality, very few cats truly do need any sort of sedative in order to be groomed.  We handle each cat in such a way that the need for drugs of any kind rarely happens.  If we do think your cat would best be served by receiving medication, we will refer you to your veterinarian.

What are Soft Paws Nail Caps?

 

Soft Paws are completely safe and humane and can be used on cats of all ages. Soft Paws are vinyl nail caps that are glued on to your cat’s existing nails. They look like a cat’s nail, only hollow. As they do not affect the cats being able to use their nails, they tolerate them extremely well. 

Can you groom my cat if he is aggressive?

We are happy to assess the temperament of your cat to see if we are able to safely groom them. We are unable to assess them without meeting them first. We ask that you inform us if your cat has a history of being aggressive or biting/scratching when making a booking so that we are prepared and can take precautions. We reserve the right to stop a groom at any stage where we feel there is danger to us or your cat. Deposit are non refundable even if we are unable to groom your cat. 

What causes matting?

 

Greasy skin and coat combined with natural shedding causes matting.  And once a small tangle or mat forms, it grows very quickly.  The only real defense against tangles and mats is regular bathing and drying done by a professional cat groomer who truly knows what they are doing.  Some groomers are not cat groomers and will groom a cat using products and techniques that can cause more problems.  The Cat Stylist groomer has completed the highest level of study with the National Cat Groomers Institute of America, inc, the only cat grooming association that offers effective, quality training for cat grooming certification.