Frequently Asked Questions

My cat is matted, can you help? 

The Cat Stylist does not wish to cause serious or undue stress to your cat and will no longer accept cats with significant matting or pelting. Removing mats can be painful for your cat and puts your groomer at a far greater risk of injury. If your cat attends an appointment and is deemed to be matted or pelted, service will be refused and the deposit forfeited. We recommend all mat removal be performed by your vet under sedation.

Can you groom my cat if he is aggressive?

 

We can not take aggressive cats in our salon. If your cat has show aggression previously during grooming or we suggest contacting your veterinarian for grooming. We reserve the right to stop a groom at any stage where we feel there is danger to us or your cat. Deposit are non refundable even if we are unable to groom your cat. 

Will you sedate my cat?

 

We do not sedate cats.  In reality, very few cats truly do need any sort of sedative in order to be groomed.  We handle each cat in such a way that the need for drugs of any kind rarely happens.  If we do think your cat would best be served by receiving medication, we will refer you to your veterinarian.

What are your opening hours?

As we are a strictly by-appointment business. Our operating times change depending on our schedule. 

How can i make a booking?

Bookings are all made online here.  If there are no available bookings please see our social media pages for updates. 

How long will it take for you to groom my cat?

 

We typically allow 3 hours per appointment time as this allows us to give nervous or timid cats a break in between grooming if needed. We strive to make every cat as comfortable as possible so grooming appointments can vary in time depending on each individual cat.

 

We have pre-set drop off and pick up times to minimise any distractions during the grooming process.

Our drop off times are 9am and 1pm. And our pick up times are 12.00pm and 4.00pm.

Of course if we finish your cat before the pre-set pick up time we will contact you.

How should i bring my cat to the salon?

 

We require cats to be contained in a carry crate. Please have a crate for each cat you bring in as some cats can behave unexpectedly towards each other after a groom as they can look and smell different. 

How often should my cat be groomed?

 

Most cats need to be professionally groomed every 6 weeks or less but this will vary with each each individual cat. After the first appointment The Cat Stylist will recommend a grooming schedule that would be best for your cat.

What are the benefits to having my cat professionally groomed?

 

The main benefit is having a happier, healthier cat that does not suffer from any of the painful and potentially life-threatening problems. In addition, you will benefit as regular grooming cuts down on shedding, eliminates hairballs, reduces allergy problems, and helps promote a cleaner environment as well as a cleaner cat. And the best part is, you don’t have to do any of the grooming yourself! Leave that up to us! 

Do cats like getting a bath?

 

Contrary to popular belief, most cats do not mind being bathed. In fact, many are very calm during the bathing process and seem to find it relaxing.  We use special techniques to introduce a cat to the bathing process each time, until we can see that they are used to it.  We know from experience that cat owners report they have a very happy cat after it returns home from a day at the spa. 

How do you dry the cats?

 

We use the Catty Shack Vac patented drying system designed specifically for cats.  In fact, we are the only grooming salon in New South Whales that uses the Catty Shack Vac, which means we can offer the most efficient drying process and produce the highest quality groom in the end.  

What are Soft Paws Nail Caps?

 

Soft Paws are completely safe and humane and can be used on cats of all ages. Soft Paws are vinyl nail caps that are glued on to your cat’s existing nails. They look like a cat’s nail, only hollow. As they do not affect the cats being able to use their nails, they tolerate them extremely well.